1. When is Raksha Bandhan celebration?
Raksha Bandhan will be celebrating this year on 21st August 2014.
2. Up-to what date Tokenz would accept rakhi orders?
Tokenz would accept rakhi orders until Raksha Bandhan i.e. 21st Aug 2014, to avoid any delay in delivery on/before 21st Aug 2014, we suggest you to place your rakhi orders now or atleast one week before the occasion.
3. Does Tokenz provide the facility to send rakhi from everyplace in the world?
Yes, You can place your order online form anywhere in the world on
while making your payment online using the different payment facilities available on Tokenz.
4. Which are the countries to which I can send rakhi?
Now its easy to send your rakhi through Tokenz to all the countries in the
5. Does Tokenz provide free shipping within India?
Tokenz would not charge even a single penny for delivery within India.
Delivery everywhere in India is absolutely free of cost.
6. What are the charges for shipping for different
Tokenz provides you the facility to know the shipping charges to the
destination country. You can see the shipping charges before the payment
7. If I place an order then how can I aware with the
latest status of my order?
Tokenz aware you time to time about your order at the different stages of
the procedure via e-mail, so e-mail id should be valid. Besides you may also
check the status of your order through 'My Account' online on Tokenz. For
more details you can view Ordering FAQ.
8. Does Tokenz accept International Credit Card for
Tokenz accepts all type of Credit Cards (both Indian and
International). At present the Credit Cards that we accept
Master/Visa/Diners Club, through which you can pay from any part of the
world. You can use your dollar credit card for placing the order, You would
be charged by our payment gateway http://www.abcpayments.com in INR But it
would be reflected in your Credit Card statement in equivalent dollars.
1. What does Tokenz offer?
Tokenz, a well-established brand name in the online shopping trade provides
a platform for gifting and shopping of utilitarian and decorative Indian
craft items and exclusive Indian products & fresh flowers. You can send
tokens of love and admiration to your dear ones, miles away from you living
in different parts of the world. Tokenz is a secure shopping site that
provides the full security and reliability to its customers.
2. From where Tokenz bought the items?
1. Items of various India states are bought directly from the artisans with
whom we have vendor partnership.
2. Everything we sell except Fresh Flowers and Cakes is available under one
roof. We have a warehouse, where the quality control wing maintains very
strict standards in accordance with the international standards and
3.This arrangement enables our visitors to select from the choicest range
of products made exclusively in India and not available anywhere in the
world, right from their desktops.
3. Does Tokenz deliver the gifts, locations present
Tokenz delivers products almost everywhere in the world
4. Which are the countries where Tokenz can deliver
Tokenz is able to deliver gifts to all the major countries. We have clearly
mentioned on the site the list of 54 cities where we deliver Fresh Flowers,
Cakes & other gifts. Tokenz provides gifting facility to our customers
from 'Anywhere to Anywhere' in the world. You can place your order online
from any part of the world while making payment online in Indian Rupees. For
more details you may contact to firstname.lastname@example.org.
5. Does Tokenz accepts orders by phone or fax?
No, Tokenz doesn't accept orders through phone or fax. We accept only
online orders, for this we secure your payment with the information of your
6. What is 'My Account'?
Tokenz provides 'My Account' option where you have a facility to make
changes to your existing profile, get a new password, update your address
book and easily track the status of your pending orders.
7. Can I make my own address book to keep the
In 'My Account' option, you can click on 'My Address Book' where you can
store up to 25 contacts and addresses for shipping your gift.
8. What is SSL encryption?
Does Tokenz use SSL encryption? Yes. When you submit your credit card to
purchase an item on Tokenz, your most confidential information like your
credit card information is transferred to web site using the SSL protocol.
We use Secure Mode on the customer's browser while running our shopping
-cart software & use SSL (Secure Sockets Layer) to encrypt the sensitive
data. Mostly all modern web browsers like Microsoft IE and Netscape
Navigator etc. support the SSL standard. When you are selecting products and
adding them to the Shopping Cart, you are in Non-Secure Mode. As you press
the 'Pay-Now' button, you switch to Secure Mode where you select the payment
option and complete the payment procedure.
1. How can I send gifts from Tokenz?
Select the gift/s of your choice, just click on 'Buy Now' button. When you
click on this button, the gift which you have selected is added in your
shopping cart. You can add many more products in your shopping cart.
2. What are the steps to send the gifts from Tokenz?
Select the product.
Click on 'Buy Now' button to add it in your shopping cart.
Click on 'Check Out' button of shopping cart.
If you are an existing member, please login. If you are a new
user, please make your registration first.
Specify your billing & shipping address, delivery date,
Personalized message & click on 'Continue Checkout' to see your bill
Now click on 'Pay Now' button for payment procedure. Select
the payment option to pay the amount.
Complete the Payment Procedure and follow the instructions to
complete your transaction procedure.
3. What is Shopping Cart?
A shopping cart contains your purchased products. It shows the full
information of all your purchased products like quantity, product name,
price/unit, and total price. You can add different products by clicking on
'Continue Shopping' button. You can also remove and increase/ decrease the
quantity of any product from your shopping cart. If you change the quantity
of your product then press on 'Update Cart' button. You can clear your
shopping cart by clicking on 'Clear Cart' button. After completing your
shopping you can press 'Check Out' button for payment procedure.
4. What is Members Login?
Tokenz is a secured shopping site. So for ordering the gift you have to
create your account first. If you are already a registered user of Tokenz
just fill your user id and password in the left side text boxes and click on
'Login' button. Members login is the way to enter in your account for
availing the My Account Services offered by Tokenz.
5. If I am a new user, how can I be registered on
If you are a new user, you have to create your account first so that you
can be registered with Tokenz. For creating your account, you have to fill
your email address, password, confirm password and click on 'Sign Up'
button. A form is displayed which asks you about your personal, billing
address information. Submit all the Information carefully. Tokenz is a
secured shopping site so what information you share with us will be kept
safe and secure.
6. How can I specify recipient's (delivery) address?
If you are already logged in, on clicking on 'Check Out' button of shopping
cart, a page is displayed which shows the billing address. You can edit your
billing address. You also have to specify here the delivery address; you can
select it from your address book or fill all the information by filling all
the text boxes specified. If you are not logged in then on clicking on
'Check Out' button of shopping cart, members login page is displayed for
7. Can I send some message with the gift?
Yes, Tokenz provides you the facility to send your messages with the gifts
to your near & dear ones. You can type your message in 'Your
Personalized Message' box
. We will deliver your message with the gift
you select to deliver.
8. Can I have the gift delivered on a particular date?
. Tokenz provides you the facility to deliver your order on a
particular date. While placing your order online, you can simply select the
date on which you want to deliver the gift. We will deliver your gift on the
specified date provided it gives us a minimum of six working days after
securing your payment.
9. How can I be assured that the items shipped are the
same as per displayed on WebPages?
Images displayed on the website are the actual images of these products,
which have been taken by the vendors from whom final order is obtained. The
product specification is mentioned with the each photo of product which
covers weight, color, size, quantity etc which is approximate. There may be
a variation in the images displayed On the website and the actual products
as most of the products are handicraft items, food products, flowers etc
which are also perishable in nature. Tokenz, in its absolute discretion, may
deliver a similar / alternate product. Tokenz has a prime objective to
provide the best services to its customers. We try to make our all possible
efforts to make our services highly pleasing for both sender and receiver of
the gift. Note: No accessories shown in the images (if any) are a part of
10. What is the mode of delivery?
Tokenz cover nearly all destinations within India and almost every country
in the world. Tokenz is committed to send your gifts to your near & dear
ones with a care and firm responsibility. We have a tie up with number of
best courier services to ensure that we cover almost each and every
destination in the world; like Airborne, Blue Dart, Fed Ex, Overnite, DTDC,
11. Dose Tokenz inform me about the order that I have
Yes, When you place the order, Tokenz will send an e-mail confirming each
order registered with us. So e-mail id should be valid. Check your e-mail
and for any correction, please get in touch with us. Additionally, you can
check the order information on the web.
12. Can I check the current status of my placed order?
Tokenz offers you the best services in the world with a prime objective to
provide you the full cooperation and support. You can track your order
anytime and know about the current status of your order. After placing your
order on Tokenz, you can easily review the current status whether, pending
or Processed. To Check the status online of your pending orders, click on
the My Account link in the top side of any page on Tokenz. My Account page
will be open, where you can view your order numbers link to view the current
status of your orders.
13. What is the meaning if my order status is shown to
be in 'In Process' stage?
All the orders placed on Tokenz have to follow a systematic procedure
before it finally enters in the 'Shipped' state:
a) Processing: First stage which is the default status for your order and
it comes as soon as the order is placed.
b) Processed: It means that your order/payment has been approved by our
payment gateway. We are ready with the product to deliver it as per your
c) Shipped: Means that your order has been successfully shipped from our
d) Cancelled: Means that your order could not be approved by our payment
gateway or we are not in a position to deliver the goods due to some
14. How can I come to know that my gift has been
When we ship your order, an e-mail will be sent to you to aware with the
current status of your order. You may also check the current status of your
order online track your order status online by logging into My Account at
15. What is the procedure to cancel the placed order?
You can cancel your orders until that have not entered in the shipping
process. You can cancel your orders till they are in the processing mode. If
an order entered in processed mode then you can not cancel it. To cancel an
order, you have to login in your account, just click on the My Account link
in the top right of any page on the site. My Account page will be open which
shows the current status of your order, where you can click on the 'Track
Your Pending Orders' link to view all the orders that have not yet been
fulfilled. You can then click on the order number that you want to cancel
and then finally click on the Cancel Your Order link available for that
16. How can I return the product if it has some
Tokenz provides you the best quality products in the world. If any product
in special circumstances has some defect, You can return back the product to
Tokenz. Tokenz has a simplest return policy for both Perishable &
For General Products:
Tokenz is noted for quality workmanship. In spite of providing best
possible services, if the item purchased has some defect, not in a good
condition , You may inform us by clicking here
. Tokenz takes
all the responsibility & credibility for this and is bound to prevent
this repetition in future. In all these conditions Tokenz will be highly
delighted to send you a complementary gift item.
For Perishable Products:
In case of perishable products like Flowers
, Dry fruits
etc. Tokenz will be highly delighted to
deliver the products again if the delivered product is found in non
(as per the statement of the delivery person).
Perishable products are extremely sensitive, so little bit changes may be
occurred in both as displayed on site and in actual, they tend to react to
their immediate indoor environment and external weather conditions that may
result in their longevity being reduced.
17. Is there any option to contact you regarding my
Tokenz has a full team to provide you the help regarding your order. You
can send an e-mail to our Customer Service Group anytime at
email@example.com and you receive a quick response from our Customer Service
1. What is the payment procedure on Tokenz?
After specifying billing & shipping details etc. when you click on
'Continue Checkout' button, a web page displays your bill and 'Pay Now'
button. When you click on this button, it will connect you to payment
gateway ABCpayments.com in secured mode.
2. What are the payment options available on Tokenz?
Tokenz provides you different payment options. You can pay with your Credit
Cards, Debit Cards/Net Banking.
3. Which Credit Card/Debit Card does Tokenz accept?
Currently Tokenz accept Master, Visa, Diners Club Credit cards (all Indian
and International). Besides we accept various Debit Cards/Net Banking
facility options like Citibank Bank Account Online, ICICI Bank Infinity
Net-Banking, Citibank Suvidha Online, HDFC Net-Banking, UTI Bank iConnect
Net-Banking, Citibank NRI Rupee Checking A/C.
4. How can I believe, that my credit card number/bank
A/C. number is secured?
We accept your Credit Card details through the SSL protocol. Secure Sockets
Layer (SSL) allows software to communicate with Web servers in a secure &
encrypted manner. This guarantees that your information is inaccessible to
any third party and complete data confidentiality maintained. So all
transactions are secured, powered by SSL encryption capable of processing
Credit Card transactions. All the information is encrypted before it is
5. There is a difference in amount in my invoice sent
from Tokenz and in my credit card statement. Why is it happened?
All the transactions are carried out in Indian currency (INR). We charge
all the orders in INR. There may be a slight difference in the dollar value
shown at the Tokenz.com and charged from your credit card due to the
variation in the dollar-value because of fluctuation in conversion rate.